Booking Terms & Conditions

1. Reservation and Confirmation:

1.1. Reservations can be made online through our official website, via email, or by contacting our reservations team directly.

1.2. A valid credit/debit card is required to secure a reservation. Full payment or a deposit may be required to confirm certain bookings.

1.3. Maliba Lodge reserves the right to refuse or cancel any reservation at its discretion.

2. Payment:

2.1. Payment can be made via credit/debit card or bank transfer. Details for bank transfers will be provided upon request.

2.2. Full payment is required at least 30 days prior to the scheduled arrival date. Failure to make full payment may result in the cancellation of the reservation.

2.3. All prices are quoted in the local currency and include applicable taxes and service charges.

3. Cancellation and Refund Policy:

3.1. Cancellations made more than 30 days before the scheduled arrival date will receive a full refund, minus any transaction fees.

3.2. Cancellations made within 30 days of the scheduled arrival date may result in a partial refund, depending on the circumstances.

3.3. No-shows and early departures are non-refundable.

4. Amendments:

4.1. Changes to reservation dates or room types are subject to availability and may incur additional charges.

4.2. Requests for amendments must be made in writing and are not guaranteed until confirmed by Maliba Lodge.

5. Check-in and Check-out:

5.1. Check-in time is from 14:00 onwards, and check-out time is by 10:00.

5.2. Early check-ins and late check-outs are subject to availability and may incur additional charges.

6. Guest Responsibility:

6.1. Guests are responsible for any damage caused to the lodge’s property and will be charged accordingly.

6.2. Maliba Lodge is not responsible for any loss or theft of personal belongings.

7. Force Majeure:

7.1. Maliba Lodge is not liable for any failure to perform its obligations if such failure is the result of acts of nature, government actions, war, or any other circumstances beyond its control.

8. Privacy Policy:

8.1. Guest information provided during the booking process will be treated with utmost confidentiality and used only for the purpose of the reservation.

8.2. Maliba Lodge may contact guests with promotional offers and updates unless otherwise specified by the guest.

By making a reservation with Maliba Lodge, guests agree to abide by these terms and conditions. Maliba Lodge reserves the right to amend these terms and conditions at its discretion without prior notice. Guests are advised to review the terms and conditions regularly.